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Personal Excellence
Through the times, there has been one factor that makes people stand
above the rest. One factor that is hallmark of people who live with
honour, commitment and leave a trail blazing with the passion that they
brought to life. Living with personal excellence helps participants
explore the aspects the makes one truly exceptional. So much so that
there is a rock solid reputation in each and every aspect of the
individual’s life.
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Change Management
Due to continuous conditioning in life, the mind gets trapped into
thinking and also doing things in a way that has become a habit for us.
This program is to enable you question your own self and recognize the
self-imposed limitations. Processing of Individual beliefs in order to
break out of old thinking patterns and replace them with a desire to
find out a different way of doing things in order to make life simpler
and less complicated.
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Stress Management
In today’s fast paced environment, stress is becoming a big killer. Even
WHO (World Health Organization) says that today 80 % of the people are
in hospitals due to stress related reasons. Right from a small child to
an elderly person, everyone is stressed out. In order to manage stress
in life in a better way, this session will help in understand the
meaning & nature of stress In Life, Why Human being are programmed to
get stressed, Reasons For Stress, The Psychological And Physiological
Process Of Stress In Human Beings and the different ways for managing
stress at various levels. Learn practical exercises to energize self and
also manage stress in order to enhance productivity.
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Team work
In the era of assignment and project based work, “Mutually exclusive,
collectively exhaustive” is what an ideal team should be. Intra or inter
department, cross functional or matrix, the members of the team learn to
appreciate each others’ strengths and weaknesses, and learn to use them
to create synergy in their team. They learn how important it is to be
clear in their communication and to build trust amongst each other.
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Emotional Intelligence
The next big thing in the human world? Not really. This one has been
there for ever. It is just that the commercial and the capitalist world
that was focused on hard figures never was able to understand and
realize the power of human emotions and feelings. The so called softer
aspects of human beings that are now able to clearly explain some of the
mysteries of human performance (or the lack of it), relationship
troubles and breakdowns in human life that were hitherto seen as just
plain attitude/ skill or knowledge problems.
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Basic Leadership Skills
Leadership is one of the most researched, debated and controversial
topics in the human world. Its relevance is felt all the more even in
the corporate world where a leader is seen as a more charismatic figure
a compared to a regular manager. But what makes one a leader? Exploring
some of the basic fundamentals of leadership that will help you
understand things like leading by example, the power of being a role
model. The session enables one to see practically through role plays as
to what delegation and belief in another person means. What does it take
to enable another person perform par excellence through a vision that is
common and also strongly communicated across the team.
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Problem
Solving & decision making
Use tools to get to the root of the problem
Cause and Effect diagram
Fish Bone analysis
Pareto Analysis
Facilitate generation of ideas to solve a problem
Use SWOT analysis
Decide on and implementation of a preferred solution
Use Decision making tools and techniques – learn the most appropriate
style to deploy at a required time
Communicate decision and manage conflicting opinions
Develop and execute an implementation plan
Evaluate the Implemented Solution
Solicit and analyse feedback
Determine the effectiveness of the proposed solution
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Manager as
a coach / counsellor / mentor
The Importance of Mentoring
Structuring a Mentoring program to give benefits to the company and
individuals involved
Who needs mentoring and who makes a good mentor
Responsibilities, skills and overcoming problems
Defining and developing the mentoring relationship
Effective mentoring characteristics
Effective Communication- listening, feedback, guiding
Managing the Relationship
Effectiveness tracking and enhancement
Counseling techniques for performance improvement
Sustaining the Mentoring Advantage
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Effective
Feedback and Performance Coaching
Understand personal orientation to various components of performance
management
Understand how to distinguish between Super Stars, Solid performers &
Low performers
Learn about the needs and preferences of High performers
Discuss principles of giving clear and effective feedback
Examine ways of communicating difficult messages
Consider strategies to deal with barriers to clear communication
Illustrate the impact of body language and voice tones on communication.
Capitalize on your style for more effective communication.
Counsel an employee who is not performing up to expectations.
List tactics for dealing with difficult behaviors.
Develop an action plan to improve performance
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Job Design
and Description writing
Principles of Organisation and Job Design
Understanding the various components of a Job
Popular methods of Job description writing
Purpose of writing Job Descriptions
How to write JDs
The dos and donts
Learn about action verbs
How to distinguish between levels of jobs
The concept of Unique jobs
Practice real-time JD writing
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Communication & Presentation Skills
What makes a good communicator?
Styles of communication
Identify your preferred style of communicating
Become sensitive to other people's styles
Learn the power of effective listening
Understand the barriers to good listening
How to Listen effectively to build rapport
How to use the power of eye contact
Generate confidence through body language
Questioning techniques to aid understanding
What is Empathy and why is it important in communication
Introduction to presenting-Good & bad habits
Dealing with common fears The key elements to good structure
Defining your purpose
Making a strong opening
Selecting key points
Knowing your Audience
Closing effectively
Delivering a short presentation
Evaluating presentations
Personal action plans
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Competency
Based Interviewing Skills
Components of a behavior-based interview
Set the stage for the interview
Prepare interview questions in advance
Establish rapport with your applicant
Elicit spontaneous, truthful responses
How to balance talk with listening
Recognize answers that predict performance problems
Evaluate verbal and nonverbal responses
Word questions to get applicants to open up and reveal their positive
and negative work characteristics
Obtain a complete picture of an applicant’s strengths and weaknesses
Determine which applicant represents the best fit for the job, the
department and the organization
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Essentials
of Employee Engagement
What is Employee Engagement
How is it different from Employee Satisfaction
What is a manager’s role in Engagement
Models of Employee Engagement
Underlying Principles common across models
What do world’s best managers call the levers of engagement
How to implement those levers
Linkage of employee engagement to leadership styles and organisational
results
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Talent
Management
Leadership and its effect on Talent - clarity of purpose and strategy
The Engagement Model
Shaping a High Performance Culture
Early identification of talent - a systematic approach
Identifying the needs and competencies of High Potentials
Retaining key talent
Create strategic career management tracks
Difference between employee satisfaction and employee engagement
Identify the factors that cause a person to engage, stay and want to
perform
Best Practices in
Welcoming New Hires and preventing attrition
Performance Management
Career Management
Employee Benefits that keep Employees Happy, committed, and Productive
Reward and Recognition
Learn the components of a one-to-one dialogue
Developing a composite Talent Plan for your team
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Facilitation Skills
Conduct Meetings effectively
Encourage and build on ideas
Involve the group in analysing and identifying issues and challenges
In the process of involvement, build ownership to outcomes
Effectively bring the team to agreement on a plan and review mechanism
Improve group dynamics and cohesiveness through listening and
encouraging mutual exchange
Constructively criticize and elicit ideas for problem resolution
Effectively resolve differences in the team / group
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